Terms of Service

These Terms of Service (“Terms”) govern access to and use of the inventory management and fulfillment platform operated by Seven Degrees, LLC (doing business as 7 Degrees Co.), a Delaware limited liability company (“7 Degrees,” “we,” “us”), at app.7degreesco.com, together with the related warehousing and fulfillment services.

Access to the platform is granted by invitation only. We provision accounts for Clients we have onboarded and for their authorized personnel; there is no public registration. By accepting an invitation, setting a password, or accessing the platform using credentials we issue, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

We provide third-party logistics services and the software used to manage them:

• Receiving and inspection of inbound inventory.
• Storage of Client inventory in our warehouse.
• Order fulfillment — picking, packing, and shipping.
• Carrier label generation, rate selection, and tracking.
• Inventory management, cycle counts, stock transfers, and returns processing.
• Integrations with Client sales channels and accounting systems.
• A Client portal for visibility into inventory, orders, and shipments.

We may modify, add, or discontinue features. We will not materially reduce the core services during a paid term without notice.

Accounts are created by us on request and are tied to a named individual. Neither Clients nor their personnel can self-register.

• You are responsible for all activity under your accounts, including actions by your staff.
• Account credentials must not be shared. Each user requires their own account.
• You must promptly remove access for staff who leave or no longer require it.
• You must notify us promptly of any suspected unauthorized access.
• We may suspend an account that poses a security risk or is used in breach of these Terms.

Accurate information

You are responsible for the accuracy of product data, dimensions, weights, order details, and recipient addresses supplied to us or synced from your sales channels. We rely on that data to fulfill orders and are not responsible for costs arising from inaccurate information, including corrected-address fees, reshipment costs, or misdelivery caused by a bad address.

Lawful goods

You represent that goods stored with us are lawfully owned by you, are not prohibited, and may lawfully be stored, handled, and shipped. You must disclose in advance any goods that are hazardous, perishable, temperature-sensitive, or otherwise require special handling.

Regulated and age-restricted products

Alcohol and other age-restricted or licensed products may only be stored or shipped where both parties hold the licenses and permits required by federal, state, and local law. You are responsible for holding your own required licenses, for the lawfulness of sales into each destination, and for compliance with destination-state restrictions. We may refuse or halt any shipment we believe would violate applicable law or a carrier requirement.

Fees are set out in your rate card or services agreement and may include storage, receiving, pick and pack, shipping, handling, and add-on service charges. Shipping charges are billed as incurred and may include a handling markup as agreed.

• Invoices are issued on the billing frequency stated in your agreement.
• Invoices are payable on the terms stated on the invoice.
• Overdue amounts may accrue late charges to the extent permitted by law.
• We may suspend services, including outbound shipments, on materially overdue accounts, after notice.
• Fees are exclusive of taxes, which are your responsibility except for taxes on our income.

Title to stored goods remains with you. We take custody, not ownership. We will maintain records of inventory received, stored, and shipped, and make them available through the platform.

Inventory discrepancies must be reported within the period stated in your services agreement so that records can be reconciled while evidence remains available. Our liability for loss of or damage to stored goods is limited as set out in Section 9 and in your services agreement. You are responsible for maintaining insurance on your inventory.

The platform connects to third-party services, including sales channels, accounting systems, and shipping carriers. Where you authorize an integration, you permit us to access and exchange data with that service on your behalf.

Those services are operated by third parties under their own terms. We are not responsible for their availability, accuracy, pricing, or acts and omissions, including carrier delays, loss, or damage in transit. Carrier claims are subject to the carrier’s own liability limits and claim procedures.

Our handling of personal information is described in our Privacy Policy.

Order data you send us contains personal information about your customers. As between us, you are the controller of that information and we process it on your instructions solely to perform the services. You are responsible for having a lawful basis to provide it to us and for any notices or consents required from your customers. Where applicable law requires a data processing agreement, that agreement supplements these Terms.

You retain ownership of your data. We may use aggregated, de-identified operational data that does not identify you or your customers to improve our services.

Disclaimer

Except as expressly stated in these Terms or a signed agreement, the platform and services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted or error-free.

Limitation

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost business opportunity, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms is limited to the amounts paid by you to us for the services in the twelve months preceding the event giving rise to the claim, except for liability that cannot be limited by law. Liability for loss of or damage to stored inventory is additionally subject to the limits in your services agreement.

You will defend and indemnify 7 Degrees against third-party claims arising from your goods, your sales, your compliance obligations (including licensing for regulated or age-restricted products), your breach of these Terms, or your infringement of a third party’s rights. We will defend and indemnify you against third-party claims that the platform itself infringes a third party’s intellectual property rights.

• These Terms apply for as long as you hold an account or store inventory with us.
• Either party may terminate as provided in the applicable services agreement, or on notice where no agreement states a term.
• We may suspend services for non-payment, security risk, or unlawful use, with notice where practicable.
• On termination, you must arrange removal of inventory within the period stated in your agreement. Outstanding fees, including storage accruing until removal, remain payable.
• We will make your data available for export for a reasonable period after termination, subject to our retention obligations.

The platform, its software, and its documentation are owned by 7 Degrees and licensed to you for use during your relationship with us. You may not copy, reverse engineer, resell, or create derivative works from the platform, or use it to build a competing service.

Questions about these Terms: